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Australian AI fintech Lorikeet opens London office

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Lorikeet, an Australian fintech founded by former Stripe and Google Brain leaders that provides AI concierge services for financial firms, has opened a London office to serve the Emea market.

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This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

The UK launch follows several recent product developments and a $35 million funding round last year. In late 2025, Lorikeet released Voice 2.0, which handles complex, high-stakes support scenarios – such as refunds, remittances and account changes – accessing live data, coordinating with third-party systems, and taking action to resolve issues in real time.

Earlier this year, Lorikeet also launched Coach, an AI co-worker for CX teams. Coach reviews every ticket – whether handled by humans, AI, or both, then identifies why performance metrics change and proposes fixes. With approval, it can automatically implement changes.

Currently supporting global customer operations across multiple markets and working with fast-growing businesses including Taptap Send, Eucalyptus, Linktree and Airwallex – Lorikeet has raised more than $50 million to date. The team in London is already supporting global customers and rising start-ups such as Juniper (Eucalyptus), Taptap Send, Metaview, and Carmoola.

Lorikeet’s Emea expansion is led by general manager Robbie Tilleard, who brings experience from London-based technology scale-ups Fluidly (acquired by OakNorth Bank) and Multiverse.

Says Tilleard: “We’ve all experienced the frustration of getting trapped in a customer service AI ‘rage cage’ where all you want is a real human and the system won’t let you through. Lorikeet is the opposite of that. Our AI resolves issues when it can, and hands over seamlessly when it can’t. Establishing a base in London allows us to partner closely with organisations here as they scale customer service without compromising quality.”

Crypto Liquidations Steal The Show With Bitcoin Stuck Below $70,000

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Bitcoin fed into “extreme bearish sentiment” as a tight BTC price range fueled daily crypto liquidations of over $200 million.

Bitcoin (BTC) faced fresh downside predictions on Thursday as BTC price action kept long liquidations high.

Key points:

  • Bitcoin price analysis sees lower levels coming amid a lack of a “strong bounce.”

  • High liquidations contrast with the tightly rangebound BTC price behavior.

  • Crypto funds seal a fourth week of net outflows amid “extreme” bearish sentiment.

Analyst expects Bitcoin to “test lower”

Data from TradingView showed BTC/USD acting within an increasingly narrow range, with the day’s lows at $65,620.

BTC/USD one-hour chart. Source: Cointelegraph/TradingView

A modest improvement in US jobless claims prior to the Wall Street open had little impact on the mood, and market participants expected lower levels to come into focus next.

“This looks to me as if we’re going to test lower on the markets to see whether there’s some support on Bitcoin,” crypto trader, analyst and entrepreneur Michaël van de Poppe said about the four-hour chart in a post on X. 

“Not a strong bounce, and constant lower highs.”

BTC/USDT four-hour chart. Source: Michaël van de Poppe/X

CryptoReviewing, the pseudonymous cofounder of trading community Wealth Capital, drew attention to ongoing large liquidation numbers despite the relative lack of BTC price volatility.

“Now, below us at $64,000 – $66,000 we still have a sizable amount of liquidity,” he told X followers alongside data from CoinGlass. 

“However, $68,000 – $71,000 has around 3x more liquidations built up ready to be taken, making this a higher probability zone to visit in the next days. Bulls really need to respond soon.”

Crypto liquidation history (screenshot). Source: CoinGlass

CoinGlass put 24-hour cross-crypto liquidations at $210 million at the time of writing.

Trader Daan Crypto Trades nonetheless described nearby liquidity as “nothing major.”

“This current ~$66K area has held as support for the past 2 weeks with ~$71K capping price. Will see if we get a decisive break by the end of the week because as of now there’s not much action going on,” he wrote.

Bitcoin Price, Markets, Market Analysis
Binance BTC/USDT liquidation map. Source: Daan Crypto Trades/X

Institutions underscore ”extreme bearish levels”

Institutional investor flight from crypto instruments, meanwhile, caught the attention of mainstream commentator The Kobeissi Letter.

Related: Bitcoin 2024 buyers steady BTC price as trader sees $52K ‘next week or so’

In an X post on the day, Kobeissi flagged last week’s outflows of $173 million from crypto funds, their fourth consecutive negative weekly performance. 

“This brings 4-week cumulative outflows to -$3.74 billion. Bitcoin led the selling with -$133 million in outflows last week, while Ethereum saw -$85 million. Crypto funds have now seen withdrawals in 11 out of the last 16 weeks,” it continued.

Weekly crypto asset flows. Source: The Kobeissi Letter/X

As Cointelegraph reported, the US spot Bitcoin exchange-traded funds (ETFs) form one part of the institutional sector experiencing long-term pressure under current conditions.

Kobeissi described sentiment as “reaching extreme bearish levels.”