Lorikeet, an Australian fintech founded by former Stripe and Google Brain leaders that provides AI concierge services for financial firms, has opened a London office to serve the Emea market.
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The UK launch follows several recent product developments and a $35 million funding round last year. In late 2025, Lorikeet released Voice 2.0, which handles complex, high-stakes support scenarios – such as refunds, remittances and account changes – accessing live data, coordinating with third-party systems, and taking action to resolve issues in real time.
Earlier this year, Lorikeet also launched Coach, an AI co-worker for CX teams. Coach reviews every ticket – whether handled by humans, AI, or both, then identifies why performance metrics change and proposes fixes. With approval, it can automatically implement changes.
Currently supporting global customer operations across multiple markets and working with fast-growing businesses including Taptap Send, Eucalyptus, Linktree and Airwallex – Lorikeet has raised more than $50 million to date. The team in London is already supporting global customers and rising start-ups such as Juniper (Eucalyptus), Taptap Send, Metaview, and Carmoola.
Lorikeet’s Emea expansion is led by general manager Robbie Tilleard, who brings experience from London-based technology scale-ups Fluidly (acquired by OakNorth Bank) and Multiverse.
Says Tilleard: “We’ve all experienced the frustration of getting trapped in a customer service AI ‘rage cage’ where all you want is a real human and the system won’t let you through. Lorikeet is the opposite of that. Our AI resolves issues when it can, and hands over seamlessly when it can’t. Establishing a base in London allows us to partner closely with organisations here as they scale customer service without compromising quality.”