Walaa, a leading insurer in Saudi Arabia, has officially gone live with
CoverGo’s next-gen, health insurance platform, to power a fully digital, health claims insurance
journey for its customers, providers, and internal teams.
Launching a new health insurance claims platform to enable absorbing claims administration
functions in-house is a key component to drive Walaa’s rapid growth strategy for its health book of
business. The enhanced digital and automated claims processes achieved through the platform
will help Walaa to reduce its costs and mitigate healthcare inflation risks, while improving customer
experience.
CoverGo’s AI capabilities, modular API architecture, and robust integration capabilities will also
enable Walaa to blend into the Saudi’s health insurance ecosystem, while setting the stage for
future automation and scaling into a full-fledged health core insurance platform.
This launch further reinforces CoverGo’s position as the go-to platform for health insurers globally
looking to modernize legacy systems and deliver differentiated digital experiences at scale.
“Digital transformation is a key priority for Walaa, and our collaboration with CoverGo is a major
milestone in that journey,” said Johnson Varughese, CEO of Walaa. “The platform allows us to be
more agile in our delivery, more efficient operationally, and most importantly, more responsive to
the evolving needs of our customers.”
“We’re proud to partner with Walaa to deliver a truly end-to-end digital experience for health
insurance,” said Tomas Holub, CEO of CoverGo. “Walaa has shown a clear commitment to digitizing
and streamlining its health insurance ecosystem in an efficient and scalable way using CoverGo’s
next-gen insurance platform. We look forward to growing our collaboration with Walaa as our
strategic partner for the Middle East expansion.”
