California-based company SoundHound’s AI agent platform is a potential game-changer for businesses.
The Orchestrated Agent System — OASYS for short — enables multilingual AI agents to build and learn using AI, according to the company. The platform could unlock time and cost savings benefits for enterprise customers due to agents’ ability to autonomously improve themselves — a stark contrast to the traditional “build and deploy” model, which requires ongoing maintenance from developers.
As a promo video on YouTube illustrates, OASYS can build sets of task-ready agents “in minutes” via its own proprietary tech and easy-to-follow user instructions. This is complemented by the platform’s ability to ingest data, documentation and transcripts while assessing integrations. Transaction flows are visualized to ensure developers always have insight into what is going on.
Once the agents are live, the platform continuously evaluates workflows for performance gaps and areas for improvement, plus engineers its own updates. These are presented for examination by humans, cutting down on the oversight usually required and bringing time savings.
The result is a platform that grows more efficient the more it is used, with SoundHound also highlighting its ability to facilitate multiple deployments for a single agent across areas as diverse as phones, online chats, social media and even in-vehicle infotainment systems.
Other claimed benefits include rules-based guardrails and the ability to maintain context across different devices, even when languages change.
SoundHound said it hopes OASYS will enable enterprise clients to move beyond deploying individual tools and adopt a more integrated approach.
OASYS agents are currently being used for a variety of tasks, with SoundHound citing automation of responses to customer inquiries at call centers; enablement of hands-free purchases via car infotainment systems; and execution of tasks such as IT service requests.
“This will undoubtedly change the game, allowing our mutual clients to scale AI operations at a speed that was previously impossible,” said Kye Mitchell, president of IT resourcing giant Experis US, part of the ManpowerGroup, in a press release.
