Revolut to tackle impersonation scams

Editorial

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The in-app call identification feature will detect in real-time when users are on a call and verify if callers are genuine Revolut agents or scammers. 

According to Revolut, the increased use of AI deepfakes has made impersonation scams much more effective – only 25% of people can accurately detect a deepfake voice, making live phone calls a “critical vulnerability”. 

Rami Kalai, product owner at Revolut, says: “As fraudsters adopt AI and advanced deepfake tools, we need to innovate fast to defend our customers and stay ahead of rapidly evolving fraud threats. This new feature not only gives users real-time, contextual warnings in the moment they need them most but also guides them to identify impersonation scams providing clear, actionable steps to keep their money safe while the fraud attempt is happening.”

The new security feature adds to other product relases made by Revolut to address financial scams over the last two years, including biometric verification to protect users from transfer mugging and greater use of machine learning to detect risky transactions.