Nokia on Tuesday unveiled new agentic AI capabilities for its home and broadband networks, which it says will improve user experience, productivity and operational efficiency.
Under its agentic push, the company said it will embed AI agents and natural language interfaces across its x` to streamline planning and operations.
According to Nokia, the capabilities can improve first-contact helpdesk resolution rates to more than 50%, qualify network incidents within five minutes and reduce repeat visits to homes and construction sites by 50%.
Conversational AI assistants will provide technicians and support teams with instant access to product and troubleshooting knowledge, while AI-powered voice, text and image guidance will assist field engineers during fiber surveys and installations.
Sandy Motley, president of fixed networks at Nokia, said the company’s AI strategy is focused on improving both operational efficiency and customer experience.
“AI makes your end-users less likely to churn, your engineering and helpdesk teams more productive, and your field teams connect more homes more quickly,” Motley said in a release.
The Finnish telecommunications conglomerate is also using computer vision technology to validate installation quality and create digital twins of fiber-to-the-home networks.
Additional capabilities include automated diagnostics that detect network degradation before outages occur, and AI troubleshooting agents that perform root-cause analysis in home and access networks.
The launch comes as the telecom sector ramps up investment in autonomous AI systems, with Nokia predicting that spending on agentic AI in telecom will reach $6.2 billion by 2030.
