At InsurTech NY, Dan Kies from Camunda explains how the company is applying orchestration and automation to improve key insurance processes.
Kies says there are multiple areas where technology can make a difference, particularly in fraud reduction, underwriting, and payments. Many of these processes still rely on outdated workflows, including manual communication, paper-based systems, and slow decision cycles.
Camunda’s focus is on improving how these workflows are managed.
Kies explains that orchestration can help reduce unnecessary steps, improve efficiency, and ensure that processes move more smoothly from one stage to the next. This includes reducing delays in payments and improving how underwriting decisions are made.
He adds that one of the key priorities is listening to carriers.
Rather than applying technology in isolation, Camunda works closely with insurers to understand their specific needs and challenges, ensuring that solutions are aligned with real-world requirements.
Kies also highlights the value of InsurTech NY.
He says the event provides an opportunity to hear from a wide range of perspectives, from legal and actuarial teams to technology leaders. These conversations help broaden understanding and provide insights that might not emerge in day-to-day work.
Looking at the industry more broadly, Kies points to a shift in focus toward the consumer.
He explains that rising costs and changes in coverage availability are creating new challenges, and insurers need to respond by offering more appropriate solutions. This includes helping customers understand their risks and making it easier to access the right coverage.
Kies also notes the importance of improving claims and underwriting processes, as well as reducing unnecessary costs across the system.
Overall, his view is that better workflows can lead to better outcomes for both insurers and customers.