Commonwealth Bank of Australia has deployed an agentic AI system designed to help detect emerging fraud and scam patterns in transaction and payments data and generate the rules needed to help intercept them.
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The bank says it has a range of AI capabilities embedded in its fraud protection systems, which monitor more than 80 million signals each day, including transactions, card and online payments and interactions with digital channels.
James Roberts, executive GM, fraud and scams, CommBank, says: “When suspicious patterns are identified, the system quickly assesses their severity, analyses context, and proposes new detection rules to help intercept them.
“The new agent goes beyond traditional AI by not only rapidly identifying new threats but also determining how it can seek to disrupt them.”
The agent has also contributed to developing or updating three quarters of CommBank’s card fraud rules.
“The technology allows us to identify unusual events in highly complex patterns of activity at far greater speed and scale, helping us detect emerging threats sooner and update our controls faster,” says Roberts.