Lloyds Banking Group reports that generative AI (GenAI) has delivered around £50 million of value in 2025, with more than £100 million in additional value expected in 2026.
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Announcing the numbers in its annual financial report, the bank says that in 2025 it deployed over 50 GenAI solutions, including faster and more intuitive in‑app search experiences, along with quicker, more accurate responses across customer operations.
Having tested the waters, the bank says it is now stepping up plans to scale the technologys across the bank, maximising tools that are already in use and making “significant strategic investments” in agentic AI.
Inhouse tools that are improving productivity include: an AI‑powered internal search and knowledge assistant that helps staff quickly find information to answer customer queries; a GitHub Copilot for Engineers, driving a 50% improvement in converting code for established systems; and an AI HR Assistant that resolves around 90% of HR queries correctly on first contact.
Buoyed by the returns on its investment, the bank recently launched an AI Academy to provide AI training for all 67,000 employees, regardless of role or expertise.
In addition to the new GenAI and agentic AI solutions planned for this year, a major milestone in 2026 will be the full customer rollout of the Group’s AI-powered financial assistant, which will give customers quicker answers, tailored guidance and more intuitive support within the mobile app. Over time, it will expand beyond everyday banking to help customers navigate savings, borrowing, investments and protection.
Ron van Kemenade, group chief operating officer at Lloyds, says: “AI is already delivering real value for our business, our colleagues and our customers. The progress we’ve made this year shows the scale of the opportunity ahead. By continuing to extend our leadership in AI and scaling the most impactful technologies across the Group, we can unlock new opportunities to better support our customers, strengthen our operations and realise further financial benefits in the years ahead.”
