Generali Hong Kong has partnered with global insurtech platform CoverGo to deploy a new Intelligent Document Processing (IDP) AI Agent. The technological deployment is designed to heavily automate the insurer’s health claims operations, accelerating processing times while simultaneously enhancing data accuracy and the overall customer experience.
Processing health insurance claims traditionally involves navigating a maze of highly varied, unstructured documents. CoverGo’s IDP AI Agent tackles this operational bottleneck by automatically processing these files and transforming them into structured, decision-ready data in real time.
The system is capable of ingesting and handling a wide array of document types, including:
-
Claim forms
-
Medical reports
-
Invoices
-
Receipts
By embedding artificial intelligence directly into the claims workflow, the AI agent can accurately extract relevant information and automatically identify and map complex medical diagnosis codes, such as ICD and benefit codes, alongside other supporting claim details. When combined with CoverGo’s wider claims capabilities, this specific data structuring allows insurers to streamline and automate the entire claims lifecycle.
Driving operational excellence
For Generali Hong Kong, the immediate and tangible impact of the technology is a stark reduction in manual data entry and minimized processing delays.
Cecilia Chang, CEO of Generali Hong Kong, emphasized the strategic importance of the deployment for the firm’s broader goals.
“At Generali Hong Kong, we continuously explore technology that can help us improve the overall claims experience for our customers and enhance operational efficiency,” Chang stated. “The deployment of this solution supports our ongoing efforts to streamline claims handling through AI-enabled capabilities, reflecting our focus on driving operational excellence.”
Tomas Holub, CEO and founder of CoverGo, highlighted the broader industry implications of the new partnership.
“We are proud to support Generali Hong Kong in advancing its claims transformation,” Holub commented. “This collaboration demonstrates how AI agents can streamline insurance operations – automating processes, improving accuracy, and enabling insurers to scale exceptional customer service while reducing cost.”
CoverGo currently operates as a leading global AI, no-code insurance platform for health, life, and P&C. The company provides digitisation and automation services to a growing roster of major global clients, including AXA, Bupa, Sun Life, and Prudential.
